Complaints and privacy requests
Contact us about detection errors, product failures, suspected misuse or personal-information concerns. No account or source file is required.
This handling procedure applies from publication of this page.
Contact the responsible person
- Provider
- 慈溪云屿来文化科技有限公司
- Responsible person
- 赖海波
- Requests
- Product and algorithm feedback, complaints, reports and privacy requests.
This page provides email and telephone links, without source-content upload or online attachments. Your email provider handles the message. Check the recipient and contents before sending; if no email application is configured, copy the address into your own email service.
Provide only what the issue needs
- Issue type: detection, export, suspected misuse, or an access, correction or deletion request.
- The date, feature used, a short description and the outcome you request.
- For a page region, use a reference such as “page 2, region A”, without quoting sensitive source content.
- Only when a registered file must be located, provide the processed final file’s SHA-256 digest. General product feedback does not require a digest.
- One reply channel. For email, the sender address is normally sufficient; do not attach identity documents at the outset.
Do not send the source PDF, complete sensitive ID, card or phone numbers, file verification codes, passwords, access credentials or keys. If a screenshot is necessary, mask unrelated personal information on your device first. The responsible person will discuss any necessary verification with you for the specific request.
Manual handling and response
- Receive and acknowledge. The responsible person checks the issue and reply channel, normally acknowledging a contactable, understandable request within 3 working days. If information is insufficient, we explain the minimum details needed.
- Review and handle. We review the rules, public policies, relevant registration records or reproducible product behavior. Requests involving another person, record deletion or correction require appropriate relationship and authority checks; do not email access credentials.
- Report the result or progress. We normally respond with the result within 15 working days of acceptance. If a complex issue remains unresolved, we explain the reason, current progress and next steps. Personal-information incidents and urgent harm receive priority assessment and necessary action.
- Follow up or disagree. If you disagree with the outcome, explain your reasons or provide additional relevant information through the same channel for further review and response.
These response periods apply after publication and do not assert earlier handling records. Working days exclude statutory holidays; other applicable requirements take precedence. Making a complaint does not affect free access to the tools.
Privacy rights and request materials
You can ask about information held by the service and request access, a copy, correction, supplementation or deletion of related personal information, withdraw relevant consent or request restrictions on processing. Scope, authority and any necessary retention basis are reviewed for the specific matter; if a request cannot be fulfilled, we explain why. Source files and previews are not stored on the server, so we cannot recover them or delete files from your device.
The responsible person uses complaint messages, reply details and necessary review records to receive, communicate and resolve requests, not for advertising, profiling or algorithm training. Submit only necessary materials. If an infrastructure provider must investigate, unrelated content is removed and the scope is limited. You may use this channel to ask about retention or deletion of request materials.